Delivering Excellent Service is presented through two eLearning modules. They include the skills and knowledge required to contribute to and support a culture of service excellence, demonstrate excellent service, implement a guest feedback process, identify and address guests’ concerns and complaints, use a solution-focused mindset to resolve guest complaints, and identify and address undesirable behaviour from guests. Delivering Excellent Service is one part of the Supervisor – Emerit eLearning course. By purchasing this course, you consent to having your first and last name shared with our partner Emerit (Tourism HR Canada).