Whether welcoming guests with a warm smile or guiding them to their next island adventure, front desk agents are at the heart of Bermuda’s hospitality experience. The Emerit Front Desk Agent eLearning program delivers the essential skills and knowledge needed to thrive in this vital role—now tailored to reflect the high standards of Bermuda’s vibrant tourism sector.

Developed by Tourism HR Canada, this course is grounded in Front Desk Agent National Occupational Standards, built through consultation with industry experts and professionals. While originally designed for the Canadian market, the training content is universally applicable, and highly relevant to Bermuda’s world-class visitor experience—where hospitality meets culture, and service comes with a breeze of cedar and ocean air.

Whether you work in a beachside boutique inn, a luxury resort in Hamilton, or a historic guesthouse in St. George’s, this training helps you shine in your role—and supports your journey toward professional certification.

Upon completion of all modules, you’ll receive a Certificate of Achievement—a proud marker of your readiness to represent Bermuda’s hospitality industry with excellence.