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Difficult interactions are a part of professional and personal life, and knowing how to handle them effectively is essential. Whether dealing with employees, colleagues, or customers, having the right approach can turn challenging situations into opportunities for growth.
This online course equips participants with practical strategies to navigate difficult conversations, manage workplace conflicts, and foster positive interactions. Through interactive learning, real-world scenarios, and actionable techniques, participants will learn how to recognize the impact of their own attitudes, manage difficult behaviors, and approach conflict with confidence.
Designed for supervisors and professionals in Bermuda, this course provides valuable skills for handling challenging situations and maintaining a productive work environment.
BTA+ delivers engaging, industry-focused training to inspire individuals, businesses, and partners in building a knowledgeable workforce and strengthening Bermuda’s status as a destination of choice.
5th Floor, 22 Church Street, Hamilton, HM11, Bermuda