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Active listening is a vital business skill that involves fully engaging with what others are saying, processing the information, and responding thoughtfully to clarify and encourage deeper conversation. In this one-day course, participants will learn techniques for becoming better listeners, building rapport, and overcoming common listening obstacles.
Key topics include distinguishing between sympathy and empathy, using paraphrasing and questioning to encourage conversation, and techniques to foster deeper connections.
BTA+ delivers engaging, industry-focused training to inspire individuals, businesses, and partners in building a knowledgeable workforce and strengthening Bermuda’s status as a destination of choice.
5th Floor, 22 Church Street, Hamilton, HM11, Bermuda
