Session One: Course Overview

Session Two: Creating Positive Relationships

Session Three: Growing Our Self-Awareness

• Do You Question Your Competence?
• Developing Confidence

Session Four: Communication Basics

Session Five: Communication Barriers

• Case Study: New Neighbors
• Common Barriers
• Applying the Answers
• Being Mindful

Session Six: Asking Questions

• Asking Good Questions
• Probing
• Pushing My Buttons

Session Seven: Listening Skills

• Can You Hear Me?
• How Do You Rate Your Listening Ability?
• Active Listening Skills
• What is Said and What is Heard
• Communication Situations

Session Eight: Body Language

• What Do Our Bodies Say?
• Gestures

Session Nine: Communication Styles

• Dichotomies in Theory
• Dichotomies in Action

Session Ten: Creating a Positive Self-Image

• Seven Things People Determine from Your Appearance
• Pre-Assignment Review
• Self-Evaluation

Session Eleven: Frame of Reference

Session Twelve: Techniques for the Workplace

• Prepare, Prepare, Prepare
• Testing Our Theories
• Delivering Your Message

Session Thirteen: Assertiveness

• Self-Attitude
• Case Study: A Negative Image
• The Assertive Formula
• Expressing Your No
• Recommended Reading List
• Post-Course Assessment
• Pre- and Post-Assessment Answer Keys
• Personal Action Plan