Session One: Course Overview

Session Two: Adjusting to Your Role

A Survival Guide

Pre-Assignment Review

Making the Transition

Session Three: A Supervisor’s Responsibilities

Session Four: Action-Centered Leadership

The Action-Centered Leadership Model

Considering the Possibilities

Session Five: Making Plans

• Old Sayings with Staying Power
• Urgent-Important Matrix
• Prioritizing Case Study
• The Elements of Planning
• Planning to Plan

Session Six: Setting Goals

Session Seven: Defining Leadership

• What is Leadership?
• Brief History of Leadership Studies
• The Leadership Formula
• Case Studies

Session Eight: The Situational Leadership Model

• About Leadership
• Understanding Your Comfort Zone

Session Nine: What’s Your Type? How About Mine?

• Assessing Your Preferences
• What Does it Mean To Have a Number?
• Debrief

Session Ten: Team Building Tips

What is a Team?

Advantages and Disadvantages of Teams

Session Eleven: Developing a High-Performing Team

• The Five Stages of Team Development
• How Can I Help?
• Team Problem Solving
• Team Leadership

Session Twelve: Communication Skills

• Defining Communication
• Communication Barriers
• Active Listening Skills
• Questioning Skills
• Probing Techniques
• The Communication Process

Session Thirteen: Motivating Employees

• To Motivate or Instigate
• Making Connections

Session Fourteen: Orientation and Onboarding

• The First 48 Hours
• How Did Your Orientation Rate?

Session Fifteen: Training Tips and Tricks

• Guidelines for Effective Training
• Developing Your Training Skills
• Session Sixteen: Providing Feedback
• Six Characteristics of Effective Feedback
• Skill Building
• Receiving Feedback

Session Seventeen: Doing Delegation Right

• What is Delegation?
• Defining Delegation
• Making Connections

Session Eighteen: Dealing with Conflict

• The Conflict Resolution Process
• The Problem Solving Process
• The Conference

Session Nineteen: Managing Disciplinary Issues

• Recommended Reading List
• Post-Course Assessment
• Pre- and Post-Assessment Answer Keys
• Personal Action Plan