In this eLearning course, Bermuda-based supervisors and managers will learn how to effectively navigate and manage difficult conversations in the workplace. The course covers essential skills such as active listening, positive intent, and strategic questioning to address conflicts or challenging situations. Participants will also learn to frame conversations appropriately, select the best environments, and create safe spaces for open communication. These skills are designed to help leaders handle sensitive issues with confidence and create a productive and respectful work environment.
