Coaching and Mentoring

Develop essential coaching and mentoring skills for workplace success. This online course equips supervisors in Bermuda with the tools to improve team performance, provide effective feedback, and foster employee growth.

$0.00

Product description

This online course focuses on essential coaching and mentoring skills for supervisors and leaders in Bermuda. Participants will learn how coaching can help develop teams, improve individual performance, and provide the necessary support and challenges for employee growth. The course also explores effective coaching behaviors, how to recognize employee strengths, offer constructive feedback, and identify and address performance issues.

Coaching and mentoring are key to fostering a positive, productive work environment. This course empowers supervisors to become better guides, providing employees with the tools they need to succeed.

Course syllabus

Session One: Course Overview

Session Two: Defining Coaching and Mentoring

Coaching and Mentoring
Matching Mentors
Defining Coaching
Coaching Skills

Session Three: Coaching Assessment Review

Coaching Assessment and Scoring
Making Connections

Session Four: Interpersonal Communication Skills

What are Communication Skills?
Getting Better with Communication
Probing Techniques
Active Listening Skills

Session Five: Critical Coaching Skills

Session Six: Setting Goals with SPIRIT

Setting Achievable Goals
Getting on Track

Session Seven: Learning Styles and Principles

Session Eight: The Benefits/Consequences Matrix

Session Nine: Skills Involved in Coaching

Session Ten: The Coaching Model

Session Eleven: Giving Effective Feedback

Session Twelve: Coaching Problems and Solutions

Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan

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BTA+ delivers engaging, industry-focused training to inspire individuals, businesses, and partners in building a knowledgeable workforce and strengthening Bermuda’s status as a destination of choice.

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Location

Bermuda Tourism Authority

5th Floor, 22 Church Street, Hamilton, HM11, Bermuda

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