Celebrating Excellence: Bermuda’s Best in Hospitality Honored

Celebrating Excellence: Bermuda’s Best in Hospitality Honored

Bermuda’s hospitality industry shines brighter than ever with the announcement of the Bermuda Hospitality Service Standards (BHSS) Awards, a new category introduced in the 2024 Best of Bermuda Awards by The Bermudian magazine in collaboration with the Bermuda Tourism Authority (BTA).

These awards recognize exceptional service, outstanding customer experiences, and exemplary workplace culture in Bermuda’s vibrant tourism sector—key pillars that contribute to the island’s reputation as a world-class destination.

Honoring Bermuda’s Finest

This year’s standout winners, each excelling in their own category, showcase the dedication and commitment that define Bermuda’s hospitality industry:

• Hamilton Princess: Top Online Reputation in Hospitality & Tourism
  Recognized for their strong digital presence and reputation management, Hamilton Princess continues to set the standard for excellence across social media, review sites, and other online platforms.
• Cambridge Beaches: Best Customer Experience in Hospitality & Tourism
  With an unwavering commitment to guest satisfaction, Cambridge Beaches was honored for delivering exceptional service that leaves a lasting impression on visitors.
• Beach Boys: Leading Employer in Hospitality & Tourism
  By fostering a positive work environment and prioritizing employee well-being, Beach Boys demonstrates that happy employees create unforgettable guest experiences.

A Commitment to Service Excellence

Leaders from the winning establishments expressed their gratitude and reaffirmed their dedication to raising the bar in Bermuda’s tourism and hospitality sector.

Roydell Neverson, Director of Operations at Hamilton Princess, emphasized the team’s passion for creating memorable experiences, while Alexis Roberts, Director of Sales & Marketing at Cambridge Beaches, highlighted the importance of teamwork and continuous improvement in delivering top-tier service.

Meanwhile, Dennie O’Connor, Owner/Operations Director at Beach Boys, called the award a victory for Bermuda’s hospitality industry as a whole, underscoring the link between staff empowerment and exceptional guest experiences

Bermuda’s Commitment to Hospitality Standards

The BTA’s Tourism Standards and Training department plays a vital role in strengthening the island’s tourism industry. Through specialized training, industry partnerships, and leadership programs, the BTA ensures that Bermuda remains a top-tier travel destination where both visitors and industry professionals thrive.

As Bermuda continues to elevate its hospitality standards, these awards serve as a reminder of the dedication, passion, and excellence that define the island’s tourism industry. Congratulations to the winners for setting new benchmarks and inspiring the next generation of hospitality professionals!